Dynamic Fitness FAQs
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Straight answers
Membership, training, recovery and everything between. Your guide to making the most of Dynamic Fitness.
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Membership & billing
Plans, payments, freezes and cancellations
How much does a Dynamic Fitness membership cost?
What is included with a Basic membership?
Basic includes 24/7 member access, cardio and strength equipment, functional turf and the club app. Your first coaching visit is a Jumpstart session with an InBody scan, a one-on-one workout and a plan for what comes next.
What is included with a Dynamic Fit membership?
Dynamic Fit includes Premium benefits plus HYROX classes, Kid Zone, one VIP guest per visit during staffed hours, monthly InBody scans and all Recovery Zone options, including CryoLounge, infrared sauna pods and RedZone. Explore the full experience or compare current plans when you join.
Can I use more than one club?
Premium and Dynamic Fit memberships include access to all Dynamic Fitness locations. You can use the recovery amenities included in your plan across our clubs, so your benefits extend beyond your home club. Explore Pearland, Sugar Land and Katy / Barker Cypress or see our amenities.
How do I upgrade my membership?
Visit your home club during staffed hours and ask the team to upgrade your membership. They can explain the benefits, current pricing and any changes to your agreement.
How do I downgrade my membership?
Request a downgrade at your home club. Annual plans can be downgraded after the initial agreement term, at least 5 days before renewal. Month-to-month, no-commitment plans can be downgraded at least 5 days before the next billing date. Fees may apply; review your agreement with the club team.
What does biweekly billing mean?
Biweekly means your membership dues are billed every other week, rather than once a month. Check your agreement or app for your actual amount and billing dates.
How do I update my payment method or make a payment?
The Dynamic Fitness Texas app is the easiest way to review and update payment methods, view membership and in-club payments, and manage your billing information. Your club can also help with a payment or billing update. Payments may take time to post, so do not wait until the due date to resolve a payment issue.
Where can I see my membership type, payments and recurring services?
Open the Dynamic Fitness Texas app to view your membership type, payment history, saved payment methods and recurring services. Personal training clients can also check their remaining session balance.
How do I freeze my membership?
Submit a request through the membership freeze service at least 15 days before your next billing invoice. The published freeze fee is $5 per month; it is waived with valid medical or military documentation. Review your agreement and the request instructions for your account.
How long can I freeze my membership?
Membership freezes can total up to 6 months within a year. Submit your request in advance and confirm the start and return dates for your account.
How do I cancel my membership?
Start with the membership cancellation instructions. Our billing partner, ABC Fitness, accepts requests at customercare@abcfitness.com; you can call (888) 827-9262 for help. Written notice is required. Include the name on your agreement and the reason for cancellation.
How much notice is required to cancel, and are there fees?
The published policy requires at least 30 days’ notice before the next billing invoice. One or more payments may still be due during the notice period. Annual agreements still within their initial term require qualifying medical, military or relocation documentation, or a contract buyout subject to a $150 fee. Your signed agreement and account status determine the terms that apply.
Can I cancel an agreement because I am moving?
For an agreement still within its initial term, the published relocation policy requires a move more than 8 miles from the address on your agreement and a new home more than 10 miles from any Dynamic Fitness club. Send ABC Fitness proof of the move. Examples include a signed lease, home-closing documents, an employer letter with a current pay stub showing the new address, a student class schedule with a paid tuition receipt, a current bank statement or a postal change-of-address confirmation. A PO box does not qualify.
What documentation is needed for a medical cancellation?
For a medical cancellation while an agreement is still within term, the published policy requires a signed physician letter on letterhead, with a verification phone number, stating a permanent disability or a recommendation not to work out for at least 6 months. Send the documentation and written cancellation request to ABC Fitness using the cancellation process.
What happens when my annual membership term ends?
The published automatic-renewal policy moves an annual plan to a month-to-month, no-commitment membership at the same rate after the initial term is fulfilled. Check your signed agreement for the renewal terms on your account.
What is the enhancement fee?
The enhancement fee supports club upkeep and improvements. The published schedule is 30 days after enrollment and annually after that. Your agreement lists the amount and billing terms.
Can I transfer my membership to someone else?
No. Dynamic Fitness memberships are individual and cannot be transferred to another person.
Club & Guests
Visiting, club rules, guest passes and Kid Zone
Where are the Dynamic Fitness clubs?
Our Houston-area clubs are in Pearland, Sugar Land and Katy / Barker Cypress. Each location page has the address, phone number, staffed hours and Kid Zone hours.
Are you open 24 hours, and when are staff available?
All three clubs offer 24/7 member access. Staffed hours are:
- Monday - Thursday: 6:45 AM - 10 PM
- Friday: 6:45 AM - 8 PM
- Saturday - Sunday: 6:45 AM - 6 PM
Guests must visit during staffed hours. Kid Zone has its own schedule.
How do I get into the gym outside staffed hours?
Use the Avigilon Alta Open / OpenPath app for your member door access. Get the iPhone or Android app and access instructions. Set up and test your access with the club team before your first after-hours visit.
Can I bring a guest or hold the door open after hours?
No. Guests are not allowed outside staffed hours. Each member must use their own OpenPath access and let the door close before the next member enters. Do not hold the door or allow someone to follow you inside. Unauthorized entry can result in a $25 tailgating fee per person and loss of membership privileges.
Do I need to scan my barcode and have a membership photo?
Yes. Scan your membership barcode at each staffed visit, and keep a photo linked to your membership for verification. After hours, using your own OpenPath app records your entry.
Who can redeem a free guest pass?
Free guest passes are for adults 18 and older who live within 10 miles of the club. You can redeem a pass once every 120 days. Bring photo ID, sign the liability waiver, and activate and use your pass during staffed hours. Get your free pass.
Can teenagers join or use a guest pass?
Free guest passes are 18+ only. Ages 16 - 17 cannot redeem a guest pass; a parent or legal guardian must attend membership signup and complete the liability waivers. After joining, ages 16 - 17 may work out independently. Membership starts at age 12, and members ages 12 - 15 must work out with a parent or legal guardian.
Who gets VIP guest privileges, and what can the guest use?
Dynamic Fit members may bring one VIP guest per visit during staffed hours. The guest must complete a waiver and check in at the front desk every visit. The member must remain with the guest throughout the visit. VIP guests receive Basic gym-floor access. Premium does not include VIP guest privileges.
Can my child visit as a VIP guest?
Children ages 12 - 15 may visit as VIP guests with a parent who has a Dynamic Fit membership. The parent must stay with them. This is separate from a free guest pass, which is restricted to adults 18 and older.
Do you offer day passes for out-of-town visitors?
Yes. Non-local visitors can purchase a day pass in the club during staffed hours: $20 plus tax per day with a member, or $30 plus tax per day without a member. Bring photo ID and complete the required liability waiver.
What should I wear to work out?
Wear workout attire and closed-toe athletic shoes. Shirts and shoes are required on the workout floor. Jeans, boots, heels, sandals and open-toed shoes are not permitted.
What are the gym-floor rules?
Re-rack weights, return equipment to its proper place and wipe it down after use. Avoid yelling, grunting, dropping weights and behavior that interrupts other members. Only sealable drinks are allowed on the floor. Keep personal belongings out of workout areas and studios, and limit device use between sets. Children under 12 are not allowed on the workout floor.
Can I use chalk?
No. Chalk is not permitted anywhere in any Dynamic Fitness club.
Can I use a locker or leave belongings at the front desk?
Lockers are for daily use only, and you must bring a lock. Do not leave belongings overnight, with staff or at the front desk. Keep bags and other personal items out of workout areas and studios.
Can I record my workout?
You may record your workout, but keep equipment compact, respect other members and do not block workout areas. Photography and video recording are not permitted in locker rooms.
Can I bring an outside personal trainer?
No. Outside or unauthorized personal training and solicitation are not permitted. Violations can result in loss of membership privileges.
What happens if someone does not follow club rules?
Club management may suspend or cancel privileges or membership for conduct that interferes with others’ enjoyment or the safety and order of the club. Inappropriate behavior can result in membership termination without a refund or return of the enrollment fee.
Is Kid Zone included, and can I pay for a visit?
Kid Zone is included with Dynamic Fit membership. If your membership does not include it, a drop-in visit is $15 per child, per visit.
What ages can use Kid Zone, and how long can they stay?
Kid Zone is for children ages 2 - 11, with a maximum of 2 hours per child per day during Kid Zone hours. Up to four children per family may use it at a time.
What are the Kid Zone hours?
- Monday - Thursday: 8 - 11 AM and 4:30 - 8:30 PM
- Friday: 8 - 11 AM
- Saturday: 8 AM - noon
Check your location’s hours before your visit. Kid Zone does not follow the gym’s 24/7 member-access schedule.
Do I need to stay at the club while my child is in Kid Zone?
Yes. A parent or legal guardian must remain on the premises, and the same person must check the child in and out. Complete a Child Information Form before the first visit and scan your Dynamic Fitness app barcode at both check-in and checkout.
Do I need a reservation for Kid Zone?
Kid Zone is first come, first served. Space is not guaranteed, and a waitlist may apply. Children must follow staff instructions and play safely; repeated disruptive behavior may require the parent or guardian to take them out of Kid Zone.
What should I bring for my child, and what is not allowed?
Label bottles, bags and jackets with your child’s name. Drinks must be in a sealable container; food and toys from home are not allowed. Have your child use the restroom or change their diaper before check-in. Staff will page you if your child needs restroom help or a diaper change.
Can my child use Kid Zone if they are sick?
No. Kid Zone staff may refuse entry if a child appears sick, including with a runny nose, sneezing or coughing, regardless of how mild the symptoms seem.
Personal training
Jumpstart, coaching and InBody scans
How do I get started with personal training?
What happens during a Jumpstart session, and when should I book it?
Your Jumpstart brings three things together in one visit: measure your starting point with an InBody scan, work one-on-one with a trainer, and build a plan around your goals. Complete your included Jumpstart within 30 days of joining. You do not need previous training experience.
Is ongoing personal training included in membership?
Ongoing personal training is an add-on service. Your club can review session packages, pricing and agreement terms with you. Your membership’s included amenities are separate from a recurring personal training package.
How long are personal training sessions?
30-minute personal training programs are available. Your trainer will confirm the duration and structure of the package you select.
What support comes with personal training?
Your trainer builds a plan with one-on-one coaching, InBody progress checks, Myzone heart-rate tracking and Trainerize tools for workouts, nutrition and meal logs, and accountability. Ask your club which devices and services come with your selected package.
Is Trainerize different from the Dynamic Fitness app?
The Dynamic Fitness Texas app is your main hub for check-in, membership and billing. When you become a personal training client, training features are unlocked for your workouts, plan and nutrition support. We refer to those coaching features as Trainerize.
How do I cancel or reschedule a personal training appointment?
Give at least 24 hours’ notice by phone or in the club during staffed hours. A cancellation with less than 24 hours’ notice may be counted as a used session or no-show.
How do I cancel my personal training agreement?
Personal training agreement cancellations are handled in person at the club where you purchased the agreement. Biweekly training agreements require 30 days’ notice and one more invoiced payment under the published policy. Review your own agreement with the training team.
When do personal training sessions expire?
The published personal training policy sets session expiration at one year from the date billed. Check your session balance in the app and ask your club to confirm the expiration dates on your account.
How do I book an InBody scan?
What does an InBody scan measure?
An InBody scan estimates your body composition, including skeletal muscle mass, body fat mass and body fat percentage. It gives you and your trainer more context than body weight alone.
How does an InBody scan work?
InBody uses bioelectrical impedance analysis: small electrical currents pass through hand and foot contacts to measure how body tissues resist the current. Those measurements are used to estimate body composition. Impedance describes that resistance to the current.
How does InBody estimate body fat?
Body-water measurements help estimate fat-free mass. Subtracting estimated fat-free mass from total body weight gives an estimate of body fat mass.
What is different about InBody’s measurement system?
InBody measures different body segments with multiple electrical frequencies and uses hand and foot contact electrodes. Consistent contact points help make repeat measurements more comparable than moving adhesive electrodes between tests.
How should I prepare for an InBody scan?
Maintain normal hydration, wait at least 3 hours after your last meal, use the restroom and remove shoes, socks and heavy accessories. Avoid lotion on hands or feet. Test before exercise and under consistent conditions each time. Follow InBody’s testing guide for the full preparation steps, including recovery after exercise and temperature changes.
What can affect my InBody results?
Hydration, recent meals, exercise, clothing, accessories and posture can affect a scan. Use similar conditions and timing for repeat tests, and review trends with your trainer rather than treating a single result as the whole picture.
Who should check before taking an InBody test?
Do not use an InBody device if you have an implanted electronic medical device such as a pacemaker or defibrillator. Tell the team about any implanted device or pregnancy before testing and follow the device’s instructions and your clinician’s guidance. InBody support can help with model-specific precautions.
Classes & HYROX
Formats, memberships and booking your next class
Which membership includes Studio Fit?
Studio Fit is included with Premium and Dynamic Fit memberships. Classes span strength, cardio, dance and mind-body formats.
What types of Studio Fit classes can I take?
Explore strength, cardio and dance, and mind-body formats such as BODYPUMP, BODYCOMBAT, GRIT, Zumba, Rhythm and Sweat, Hip Hop Step, Kettlebell & Cardio, FORGE, Bootcamp, Glute Camp, Pilates and Yoga. See the class descriptions, then check your club’s calendar for the current lineup.
What are LES MILLS classes?
LES MILLS creates instructor-led group workout formats built around music and structured movement. Dynamic Fitness offers formats such as BODYPUMP, BODYCOMBAT and GRIT as part of Studio Fit. Check the calendar for the classes running at your club.
How do I find the schedule and book a class?
Open “Find a Class” in the Dynamic Fitness Texas app, or choose your club’s class calendar. Select the class and reserve your place. Registration is required for classes.
How far ahead can I book Studio Fit or HYROX?
You can book both Studio Fit and HYROX classes up to 72 hours in advance, while spaces are available.
What if I cannot attend a class I booked?
Cancel your reservation as soon as you know you cannot attend so another member can take the spot. Use the class-booking system where you made your reservation.
What is HYROX, and how do your classes prepare me?
HYROX is a fitness race combining eight 1-kilometer runs with eight workout stations: SkiErg, sled push, sled pull, burpee broad jumps, rowing, farmers carry, sandbag lunges and wall balls. Dynamic Fitness is a HYROX affiliate club. Our classes train the strength, endurance and race movements you will use on race day. Explore HYROX training.
Is HYROX included, and where can I take it?
HYROX classes are included with Dynamic Fit membership at Pearland, Sugar Land and Katy / Barker Cypress. They are not sold as a separate add-on.
Do I need to enter a race to take HYROX classes?
No. You can prepare for an upcoming race or take HYROX classes to build strength and endurance with a team. Tell the coach if it is your first class so they can help you get started.
Will every HYROX class be a full race?
No. The race has a full eight-run, eight-station format. Classes focus on developing the strength, conditioning and movement skills for those demands.
How do I receive rewards for attending a class?
Register for your class and check in at the club when you arrive. You can view eligible earning activities and your points balance in Perkville. If a class activity is missing, contact the club with the class date and time.
Recovery & amenities
Saunas, massage, compression and session details
Which recovery amenities are included in Premium and Dynamic Fit?
Premium includes HydroMassage, Human Touch massage chairs, Hypervolt percussion, Normatec compression and the salt dry sauna. Dynamic Fit includes all of those plus CryoLounge, infrared sauna pods and RedZone. Both Premium and Dynamic Fit memberships include multi-location access. explore recovery by membership.
What temperature is the dry sauna?
The dry sauna’s published operating range is 165°F - 185°F. The maximum session time is 15 minutes. Follow the posted instructions and let the team know if the temperature seems outside that range.
What are the dry sauna rules?
Keep each session to 15 minutes maximum. Shower before entering, use a towel to cover yourself and another to sit on, and keep the space quiet.
- Do not pour water on the rocks or heating unit.
- Do not touch the heater or place anything on it.
- Do not work out in the sauna.
- No oils, lotions or drinks other than water.
Follow posted safety instructions and allow time to cool down between sessions. Leave if you feel unwell. If you have a medical condition, take medication or are pregnant, ask your clinician whether heat exposure is appropriate for you.
What is HydroMassage?
HydroMassage uses moving water jets beneath a waterproof surface, so you stay fully clothed and dry. The display lets you adjust the pressure and focus area.
How long is a HydroMassage session, and how often can I use it?
HydroMassage sessions are 10 minutes each. Premium and Dynamic Fit members can activate two sessions every 24 hours.
How do I activate HydroMassage?
Enter your membership barcode on the display. The system checks your membership access and available sessions. Ask the team for help with your first visit.
What is CryoLounge?
CryoLounge is a recovery chair with targeted cold and warm zones you can adjust while seated. It is included with Dynamic Fit membership.
What temperatures does CryoLounge use?
The published hot-and-cold temperature range is 24°F - 115°F. Ask the team to show you the controls and follow the equipment instructions for your session.
How long is a CryoLounge session, and how do I start it?
Each session is 15 minutes. Dynamic Fit members can activate one session every 24 hours by entering their membership barcode on the display.
What is an infrared sauna pod?
An infrared sauna pod is an individual recovery unit with a heated body chamber and adjustable settings. It is included with Dynamic Fit membership. Ask the team to explain the controls before your first session.
How long is an infrared sauna pod session, and how do I start it?
Each session is 20 minutes. Dynamic Fit members can activate one session every 24 hours by scanning their membership barcode at the display.
How does the sauna pod’s vibration setting work?
The pod uses vibration motors beneath the bed. The controls let you choose the area, such as your back, legs or both, and adjust the intensity. Ask the team to show you the settings on the unit.
What is a Human Touch massage chair?
Human Touch chairs offer a seated, full-body massage experience with settings such as kneading, rolling and tapping. They are included with Premium and Dynamic Fit.
How long is a massage-chair session, and how do I activate it?
Sessions are 10 minutes each, with two sessions available every 24 hours for Premium and Dynamic Fit members. Scan your membership barcode from the Dynamic Fitness app using the reader attached to the chair.
What is Hypervolt percussion massage?
Hypervolt is a handheld massage device by Hyperice that uses rapid, repeated pulses. It lets you target individual muscle areas and choose from different intensity settings. Premium and Dynamic Fit include access.
How do I use a Hypervolt device?
Ask the team to show you the power and speed controls on the device. Start with a comfortable setting and follow its instructions for placement and duration. Club access is limited to one use every 24 hours.
What are Normatec compression boots?
Normatec boots by Hyperice wrap around your legs and use controlled air pressure through a sequence of compression zones. You can adjust the pressure using the control unit. They are included with Premium and Dynamic Fit.
How do I start a Normatec session, and how long does it last?
Connect the boots to the control unit, put them on and ask the team to help set the pressure and duration. Sessions last 15 - 30 minutes, with one use every 24 hours per member. Follow the equipment instructions for fit and use.
What is RedZone, and how hot does it get?
RedZone combines infrared heat with red-light exposure. Its temperature range is 100°F - 130°F. It is included with Dynamic Fit membership. Learn about the RedZone equipment.
How long is a RedZone session, and how do I start it?
RedZone sessions are 15 minutes. Dynamic Fit members can activate one session every 24 hours by entering their membership barcode on the display.
What if a recovery machine will not activate?
Check that you are using your own membership barcode and that you have sessions available for that amenity. If the unit will not start, ask the club team for help. They can check your access and the equipment.
Is tanning included in membership?
Tanning is included with Premium and Dynamic Fit. Ask the club team about check-in, equipment instructions and applicable eligibility requirements before using it.
Apps & rewards
Account help, member rewards and Myzone tracking
Where do I download the Dynamic Fitness app?
Look for “Dynamic Fitness Texas” in the Apple App Store or Google Play. Get the official app download links for your device.
How do I register for the app or resend my invitation?
Use the same email address as your membership. Your invitation comes from info@trainerize.com, so check spam or junk folders. If you cannot find it, use Forgot Password / Resend Invite. New invitations may take a little time to arrive.
Who can help if the app is not working?
For membership or access questions, contact your club. For app support, contact engagementhelp@abcfitness.com or (833) 311-0853.
What can I manage in the Dynamic Fitness app?
Book classes, track workouts, access your check-in barcode, review your membership type and recurring services, view membership and in-club payments, and update payment methods. Personal training clients can also view their remaining session balance.
Do I use the same app for check-in and 24/7 door access?
Your membership barcode and account tools are in Dynamic Fitness Texas. After-hours door entry uses the separate Avigilon Alta Open / OpenPath app. Set up your door access before an after-hours visit.
How do I join Dynamic Fitness Rewards?
Start in Perkville to enroll in Dynamic Fitness Rewards and track your points balance. When you are ready to use points, head to MyRewardStore.
How do I earn points and check my balance?
Where do I redeem rewards or buy apparel?
Use MyRewardStore to redeem points for available items, including apparel, and to purchase apparel. You can also browse the Dynamic Fitness Apparel Shop.
How do I refer a friend?
Use the Refer a Friend link to send a referral. It connects the referral with the member-management system so eligible joins can be tracked for reward points. See the current rewards terms for eligibility.
What if points are missing, or I need help with a redemption?
Check your activity and balance in Perkville. For missing club activity or referral points, contact your club with the date and details. For MyRewardStore account or redemption help, email dynamicfitness@myrewardstore.com or call (877) 235-0668.
What is my Myzone facility code?
- Katy / Barker Cypress: DYFITUS001
- Pearland: DYFITUS002
- Sugar Land: DYFITUS004
Use your home club’s code when connecting your Myzone account.
What does Myzone track?
Myzone tracks your heart rate and workout effort using a compatible wearable. It displays effort zones and Myzone Effort Points (MEPs), helping you and your coach compare workouts and follow your consistency.
What are MEPs and the Myzone color zones?
MEPs are Myzone Effort Points. Zones are based on a percentage of your estimated maximum heart rate: gray 50 - 59%, blue 60 - 69%, green 70 - 79%, yellow 80 - 89% and red 90 - 100%. Each minute earns 1, 2, 3, 4 or 4 MEPs respectively. See Myzone’s effort-zone guide.
Why does my workout graph look different from my time in each zone?
Each bar shows your average effort for that minute. “Time in Zones” counts your total time in each zone across the workout, so the totals may not look identical to the minute-by-minute graph. Read Myzone’s graph explanation.
How does Myzone calculate calories?
Myzone provides an estimate using information such as your age, weight, profile and heart rate. It is an estimate, not a direct measurement of calories burned. Keep your profile details current and use the Myzone support guide for the calculation used by your device.
What are resting and maximum heart rate in Myzone?
Resting heart rate is your heart rate while at rest; maximum heart rate is the upper value used to calculate your effort zones. Myzone begins with an estimated maximum, so ask your trainer or Myzone Support if the profile values seem wrong. Do not try to force a maximum effort just to change an app setting.
How does Myzone Status work?
Myzone Status rewards consistency. The standard monthly target is 1,300 MEPs, with your status shown in the app. Missing the target can affect your level; longer-term levels have their own rules. See the current Myzone Status rules.
Can I freeze my Myzone Status if I am sick or injured?
Contact Myzone Support to request help with a status freeze. This is separate from freezing your Dynamic Fitness membership.
What is the difference between Myzone wearable models?
Models differ in where they can be worn, how they record workouts, battery life and water use. For example, the MZ-1 is a chest-worn device, while the MZ-Switch supports chest, forearm and wrist placement. Check the current Myzone device comparison for your exact model.
How do I wear a Myzone chest strap?
Moisten the sensor pads, attach the module and place the strap snugly against your skin just below your sternum. The sensor pads need direct skin contact. Follow the guide for your specific model or ask your trainer to check the fit.
Can I swim with my Myzone device?
The MZ-Switch supports swimming when worn on the wrist. Do not assume every Myzone model or wearing position is suitable for water. Check the water-use instructions for your exact device with Myzone Support.
Where can I get more help with Myzone?
Visit Myzone Support for device setup, connection help, workout records and troubleshooting. Your club team can help confirm your facility code.
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